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madartist4ever_merch_knolling_effects_white_background__cloths__111414a2-2ab0-44ca-b17b-a9

Frequently asked questions

  • Are your products sustainably made?
    Yes, we prioritize sustainability and use eco-friendly materials in our products whenever possible.
  • How do I care for my Madmade items?
    Care instructions are provided with each product. Generally, we recommend gentle washing and avoiding harsh chemicals to maintain quality.
  • Can I customize my order?
    Currently, we do not offer customization services, but we are working on providing this option in the future.
  • Where can I find size guides?
    Size guides are available on each product page. If you need additional information, feel free to contact our customer service.
  • Can I cancel or modify my order?
    Orders can be canceled or modified within 24 hours of placement. Contact customer service as soon as possible to request changes.
  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment options available at checkout.
  • Why is my order taking longer than expected?
    Delivery times can vary due to high demand, seasonal factors, or unforeseen delays with the carrier. We appreciate your patience and will provide updates on your order status.
  • Do I need to create an account to place an order?
    No, you can place an order as a guest. However, creating an account allows you to track orders and store your information for faster checkout.
  • How can I update my account information?
    Log in to your account and navigate to the account settings to update your information.
  • How do I view my order history?
    Log in to your account and go to the order history section to view your past orders.
  • What are the shipping options?
    We offer standard and expedited shipping options. The shipping times and costs vary based on your location and the shipping method you choose at checkout.
  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
  • Do you ship internationally?
    Yes, we ship to most countries worldwide. The shipping rates and times will be calculated at checkout based on your location.
  • What are the shipping costs?
    Shipping costs depend on the destination, shipping method, and the items ordered. The exact cost will be displayed at checkout.
  • What happens if my package is lost or damaged?
    If your package is lost or damaged, please contact our customer service team with your order details, and we will assist you with a replacement or refund.
  • What is your return policy?
    We accept returns within 30 days of purchase for items that are defective or damaged. Unfortunately, we do not support returns for reasons such as ordering the wrong size or changing your mind.
  • How do I initiate a return or exchange?
    Contact our customer service team with details of your issue and a photo of the defective or damaged item. We will guide you through the return process.
  • When will I receive my refund?
    Refunds are processed within 5-7 business days after we receive your return. Refunds will be issued to your original payment method.
  • Can I exchange an item?
    To exchange an item, please return the original item and place a new order for the desired item.
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